Support
How can we help?
Answers to common questions about Work Checkout. If you can't find what you need, email us and we will get back to you.
Email hello@ascendingnorth.com. It helps to include your phone model, the app version (shown at the bottom of Settings) and what happened.
Work Checkout questions
How do I cancel my subscription or free trial?
Cancel in your Apple or Google account, not in the app. iPhone: Settings, your name, Subscriptions. Android: Google Play, Profile, Payments and subscriptions, Subscriptions. You can also open these from Work Checkout under Settings, Manage subscription. Deleting the app does not cancel your subscription.
How do I get a refund?
Purchases are processed by Apple or Google, so refunds are requested through them. iPhone: reportaproblem.apple.com. Android: the Google Play order history in your account.
I have a new phone. Where are my entries?
Entries are stored on your phone, not on our servers. If you restore your new phone from an iCloud or Google backup of your old phone, your entries should come across. Entries cannot move between iPhone and Android.
My subscription is not showing on a new phone.
Sign in to the same Apple ID or Google account you used to subscribe, open Work Checkout, then go to Settings and tap Restore purchases. Subscriptions cannot move between iPhone and Android.
My checkout reminder did not arrive.
Check that notifications are allowed for Work Checkout in your phone settings, that the reminder is switched on in Settings, and that today is one of your workdays. Reminders need an active trial or subscription. On Android, reminders can arrive a few minutes after the set time, and some battery saving settings can delay them.
Recording or taking a photo does not work.
Work Checkout needs microphone access to record and camera access to take photos. Turn these on for Work Checkout in your phone settings, then try again.
What happens when my subscription ends?
You can still view, play, edit and delete everything you have saved. You cannot add new entries and reminders stop until you subscribe again.
How do I delete my data?
Delete a single entry from its detail screen, or delete everything in Settings, Delete all data. This removes every entry, image and voice note from your phone and cannot be undone.